I'm upset with Baskin Robbins.
I live close to a Baskin Robbins/Dunkin' Donuts store. I visit this store probably something like once per week on average. It's right on my way to just about every place I need to drive. And tonight they did something that really bugs me.
I brought my kids there tonight for ice cream after going out for dinner with grandpa. I ordered two kids-sized ice cream scoops (2.5oz, if you're curious) - one in a cake cone, one in a paper cup.
I paid for the ice cream, then I noticed the sign that said "Tuesdays 6pm-10pm Regular Single Scoop ice cream for $1.00" That is a 4oz scoop (so the price list says) that usually retails for $1.89.
$1.00 is less than the listed price of the kid-sized scoop.
I asked to talk to the manager, to see if I could pay the lower price for the 4oz scoop since I bought my kids scoops during the listed hours. He said no, that special price only applied to the 4oz scoop. I was a little taken aback... But I suppose if that is the way they want to deal with their customers that is their choice.
While my kids were eating their ice cream, some other people came into the store. They ordered two kid-sized scoops.
They were charged the $1.00 price. I know this because I alerted the buyer to the special sale on the larger cones. I know this because the buyer TOLD me they were charged the lower price. And I know this because I confirmed it with the salesperson.
I'd like to understand why BR treated me this way.
Note: The dollar amounts we're dealing with here are not large, but the principle is. And the price difference in percentage terms is HUGE.
So, to assuage some of the powerlessness I'm feeling, I'm posting this complaint online. I'll print it out tomorrow and see if I can convince someone else there of the error of their ways, and I'll post more if they actually fix the problem. Which I really hope they do.
I like their Blasts.
Anyone else have a story they'd like to share?